Terms and Conditions

Elegante operates this website to provide products and services to users. By using the site or purchasing from us, you agree to these terms, including any policies referenced herein. Your continued use of the site indicates acceptance of any updates to these terms.

1. **Use of the Website**
You must be at least the age of majority in your state or province to use this site or have consent from a parent/guardian. Unauthorized use of the site, including unlawful activities or transmitting harmful content (e.g., viruses), is prohibited and may result in termination of access.

2. **General Conditions**
We reserve the right to refuse service to anyone at any time. Non-sensitive data may be transmitted unencrypted networks to adapt to technical requirements. Unauthorized duplication, resale, or exploitation of any part of the site or its services is prohibited.

3. **Accuracy of Information**

The information on this site is for general use only and may not always be accurate, complete, or current. We reserve the right to modify content without notice. Any reliance on content is at your own risk.

4. **Products and Pricing**
Any merch available through our website may be offered exclusively online and are subject to availability. These products or services may have limited quantities are subject to return or exchange only in accordance with our Return Policy.

We strive to display the colors, images, and descriptions of our products as accurately as possible. However, we cannot guarantee that your device's display accurately represent the product's true color or details.

We reserve the right to:
- Limit the sales of our or services to any individual, geographic region, or jurisdiction on a case-by-case basis.
- Restrict the quantities of products or services we offer.
- Modify product descriptions, pricing, or discontinue products without prior notice.

All prices listed are subject to change at our sole discretion. Any promotional offers or discounts provided on the site are void where prohibited by law.

We do not warrant that the quality of any products, services, or information purchased or obtained through our site will meet your expectations or that any errors in the Service will be corrected. If a product is out of stock, we will notify you and, when possible, offer a or refund.

Please review our Return Policy for additional information on exchanges, refunds, and returns.

5.Billing and Orders**
We reserve the right to limit or cancel orders at our discretion, particularly if we suspect fraud, unauthorized reselling or distribution. Please provide accurate and up-to-date account and payment information to ensure your orders are processed correctly.

6. **Third-Party Tools and Links**
Third-party tools and links may be provided for your convenience but are used at your own risk. Elegante is not responsible for third-party content, services, or transactions.

10. **Modifications to Services**
We may modify or discontinue services or products without notice. We are not liable price changes, service interruptions, or discontinued products.

19. **Contact Information**
For questions about these Terms, contact us at shop.elegantellc@gmail.com.

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**Shipping, Return, and Refund Policy**

Allow up to 10-15 business days for processing. Shipping times typically take anywhere from 4 to 10 days, and packages are not insured. If shipping to a PO Box, please also provide a physical address for UPS. Make sure you are shipping to a secure location. We are responsible for stolen packages.

You are responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees.
Please note that if you do not enter the correct billing address that is on file with your bank, we will not ship order until further verification is obtained. This is to prevent credit card fraud and protect us and our customers.

We are not responsible for packages once they have been delivered to your mailbox or left at your address. make sure you are shipping to a secure location or upgrade to priority mail shipping.


**PROCESSING TIME**
Orders are quickly processed and sent from our warehouse in Arkansas (unless stated otherwise in your item description). You will receive an email with a tracking number once your item has shipped

 

**SHIPPING INTERNATIONALLY**
We currently ship to Canada Mexico, Australia, Finland, Ireland, Netherlands, Netherlands Antilles New Zealand, South Africa, the United Kingdom, and more, using USPS, DHL, or UPS. All rates are current estimates using our discounted shipping rates. We are not responsible for delays or any additional customs charges once the package leaves the US.

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**Final Sale Policy**

- **Coupon Codes and Promotions:** Any purchases made with a coupon code, or part of Buy One Get One (BOGO) offers, are FINAL SALE and cannot be returned or exchanged.

**Order Alterations, Cancellations, and Shipping Upgrades**

- To request an order alteration, cancellation, or shipping upgrade email shop.elegantellc@gmail.com within 12 hours of placing your order.
- will only be processed during customer service hours (Monday - Saturday, 8:00 AM - 4:00 PM).
- Requests made outside the 12-hour window or service hours cannot be guaranteed and may ship as per standard shipping guidelines.

**Defects or Damaged Items**

- Inspect your items immediately upon receipt.
- Report defects or damages within 3 days of delivery by emailing shop.elegantellc@gmail.com with your order number and images of the issue.
- Defects reported after the 3-day window will incur a restocking fee if returned.
- Items washed, worn, or with tags removed will not qualify for returns or exchanges.

**Returns**

Returns will be refunded to the same method of payment.
- Items must be returned in original, unused, and unworn condition, with all tags attached, no stains, smells, pet hair, or signs of wear. Include all packing slips.
- Returns must be received within:
- 30 calendar of receiving your order (U.S. orders).
- 35 calendar days for international orders.
- Returns past 30 days will incur a $45 restocking fee. Returns older than 45 days will not be accepted.
- Shipping are non-refundable, and customers are responsible for return shipping fees.
- Processing time for is 5-7 business days after receiving the item.

**Exchanges**

- Exchanges are allowed for the same item in a different size or color, subject to availability.
- Must be requested within 10 days of the receipt of merch date.
- Items must meet all return guidelines.
- If the desired size/color is unavailable, refer to the return process for store credit.

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**Color and Pattern Variations**
Each item is photographed to display colors, measurements, and patterns accurately. Slight variations in color or pattern are not considered defects, as items may have unique characteristics.